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Cookie Policy

What are cookies?

Cookies are small text files that websites store on your device (computer, tablet, smartphone) when you visit them. They serve to make the website work or work more efficiently and to provide information to the operators of the website.

Cookies can be “session cookies”, which are deleted when you close your browser, or “persistent cookies”, which remain on your device for a longer period.

Which cookies do we use?

1. Necessary cookies

Required

These cookies are strictly necessary for the basic functions of the website and cannot be deactivated. They are usually only set in response to your actions, such as setting your privacy preferences.

Cookie namePurposeLifetime
ts-consentStores your cookie consent preferences (JSON format with version, timestamp, categories and DNT status)1 year
__cf_bmCloudflare bot management (security)30 minutes
cf_clearanceCloudflare security challenge (if required)1 year
session_idManagement of the booking sessionEnd of session

Legal basis: Art. 6(1)(f) GDPR, § 25 para. 2 no. 2 TDDDG (technical necessity)

2. Analytics cookies (Google Analytics 4)

Optional

With your consent, we use Google Analytics 4 to understand how visitors interact with our website. This information helps us to improve usability.

Consent gating: Google Tag Manager and Google Analytics are only loaded after you have consented to the “Analytics” category. Without your consent, no tracking cookies are set.

Cookie namePurposeLifetime
_gaDistinguishing website visitors14 months
_ga_*Storing the session state (GA4)14 months
_gidDistinguishing website visitors24 hours

Provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland

Data transfer: Data may be transferred to the USA. Google is certified under the EU-US Data Privacy Framework.

Data protection: IP addresses are anonymised. Storage period: 14 months (configured by us)

Legal basis: Art. 6(1)(a) GDPR (consent)

3. Microsoft Clarity (session recordings)

Optional

With your consent, we use Microsoft Clarity to analyse user behaviour by means of session recordings and heatmaps. This information helps us to improve usability.

Consent gating: Clarity is only loaded after you have consented to the “Analytics” category. We signal your consent via the Consent API v2 (consentv2). If you withdraw consent, the cookies are deleted (best effort) and the page is reloaded.

Cookie namePurposeLifetime
_clckClarity user ID for identifying returning visitors1 year
_clskClarity session data for linking page views1 day
CLIDIdentifies the first time Clarity saw this browser on a website using ClarityNot stated by Microsoft
ANONCHKIndicates whether MUID is transferred to ANID (an advertising cookie); Clarity does not use ANID, so the value is always 0Not stated by Microsoft
MRIndicates whether to refresh MUIDNot stated by Microsoft
MUIDIdentifies browsers visiting Microsoft websites; according to Microsoft used for advertising, site analytics and other operational purposesNot stated by Microsoft
SMSynchronises the MUID across Microsoft domainsNot stated by Microsoft

_clck and _clsk are set on our domain; CLID, ANONCHK, MR, MUID and SM are third-party cookies from Microsoft.

Provider: Microsoft Ireland Operations Limited, Dublin, Ireland

Data transfer: Data may be transferred to the USA. Microsoft uses standard contractual clauses (SCCs) and is certified under the EU-US Data Privacy Framework.

Storage period: Recorded sessions are available in the Clarity dashboard for up to 30 days; recordings marked as favourites, a random sample of recordings and heatmaps for up to 9 months.

Legal basis: Art. 6(1)(a) GDPR (consent)

4. Marketing / Google Ads conversion measurement

Consent required

With your consent, we process advertising identifiers such as gclid, gbraid or wbraid to measure whether a booking can be attributed to a Google ad. No additional cookies are set; the identifiers are stored server-side together with the booking.

Consent is voluntary. You can also book without giving this consent. You can withdraw your consent at any time with effect for the future in the cookie settings.

Storage period: Depends on the retention periods for the booking (section 7 of our privacy policy) or until withdrawal.

How can you manage cookies?

Via our website

You can adjust your cookie settings at any time via our cookie banner. The banner appears automatically on your first visit to the website. To change your settings later:

  1. Click “Cookies” in the footer of our website
  2. The settings dialog appears and you can adjust your preferences
  3. Alternatively: delete the cookie ts-consent in your browser and reload the page

Via your browser

You can also manage cookies directly in your browser. Most browsers allow you to:

  • View and delete existing cookies
  • Block third-party cookies
  • Block cookies from certain websites
  • Block all cookies
  • Delete all cookies when closing the browser

⚠️ Note: If you block all cookies, some functions of our website may no longer work correctly. Necessary cookies are required for the basic functionality.

Deactivating Google Analytics

You have several options for preventing collection by Google Analytics:

1. Via our website

Click “Cookies” in the footer. In the dialog, click “Reject all”, or switch off “Analytics cookies” and click “Save selection”.

2. Use a browser add-on

Google offers a browser add-on that prevents collection by Google Analytics on all websites:

→ Download the Google Analytics opt-out browser add-on

3. Do Not Track (DNT)

Some modern browsers support a “Do Not Track” signal. We record this status in your consent preference (field dnt in the ts-consent cookie). The DNT status is taken into account when consent is given, but tracking services are only fully prevented by actively rejecting the Analytics category.

Changes to this cookie policy

We may update this cookie policy from time to time to reflect changes in our use of cookies or in legal requirements.

You can view the current version of this policy on this page at any time. The date of the last update can be found at the top of this page.

Questions about cookies?

If you have any questions about our use of cookies, please contact us:

Further information on data protection can be found in our privacy policy